Flavor of the Month - Pumpkin Spice - Available in KCups & Beans

Policies: Privacy, Shipping, Returns, Refunds

Black Powder Coffee is pleased to provide information to all of its customers about its online privacy policy. Please be assured that Black Powder Coffee uses its best efforts to protect the privacy of visitors to this web site.

Types of Information We Collect and How It Is Used

Black Powder Coffee only gathers personal information, such as, first and last names, street addresses and email addresses, when voluntarily submitted by you. Personal information will be collected from you only in order to distribute information you request.

With your permission, we will use personal information collected from you to send you information, such as the Black Powder Coffee online newsletter. If you do not elect to receive such material, we will not send it to you.

Sharing of Personal Information

Companies may be engaged by Black Powder Coffee to perform a variety of functions, such as, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose. Other than as provided in this privacy policy, Black Powder Coffee does not sell, transfer or disclose personal information to third parties.

Black Powder Coffee reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

Access

You are in control of any personal information you provide to us online. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us, you can let us know by contacting us at the postal address listed below.

Cookies

“Cookies” are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies allow the website to remember important information that will make your use of the site more convenient. Like most web sites, www.BlackPowderCoffee.com uses cookies for a variety of purposes in order to improve your online experience. For example, we track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site. We may associate personal information with a cookie file in that instance.

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this web site.

Links to Other Sites

We may offer links to sites that are not responsible for the policies and practices of other companies and any information not operated by Black Powder Coffee. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Changes to our Privacy Policy

This privacy policy is effective as of July 28, 2014. From time to time, it may be necessary for Black Powder Coffee to change this privacy policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

How to Contact Us

If you have any questions about our privacy policy, please contact us at:

Black Powder Coffee
256 Raceway Drive
Suite 10
Mooresville, NC 28117
USA

Shipping & Returns

Turnaround
All orders are shipped within 48 hours Tuesday– Saturday 9am – 4pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@BlackPowderCoffee.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Black Powder Coffee
256 Raceway Dr #10
Mooresville, NC 28117

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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